Collect patient payments more effectively

Send text messages about bills to patients to increase self-pay revenue

Increase Self-Pay Collections
Patients love using CueSquared MobilePay because it is so easy

Making Patients Payments Easy for Innovative Healthcare Systems

Albany Medical Center
Baptist Health
Beth Israel Lahey Health
Main Line Health
Mount Sinai
Evergreen Health
“Patients don't have to go to a portal to pay their bill. You can do it right through a text. It’s a huge patient satisfaction driver for us.”
Philip Boyce
Chief Revenue Officer, Baptist Health
“We’re saving thousands of dollars a week just by not printing statements. It's difficult to quantify the entire impact MobilePay has had on our revenue cycle.”
Drew Smith
Director of Revenue Cycle, Main Street Family Care
“MobilePay holds the record for fastest and easiest rollout in 31 years of working in health IT.”
Ed Peterson
Director of Billing Operations, Mount Sinai Doctors
Superior Patient Payment Experience

Superior Patient Payment Experience

There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and make payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the CueSquared payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months

Measure AR in Hours Not Months

Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

Strengthen the Call Center and Reduce Costs to Collect

Strengthen the Call Center and Reduce Costs to Collect

By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.

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Send Text Messages About Bills

There are lots of industries that are looking for ways to get people to pay their bills on time. Today, cash is becoming a relic. People would rather pay for things using plastic. A lot of people take out credit cards because they can pay off their bills gradually over time. Some people like the rewards that credit cards provide. Because a lot of people do not pay for their services at the time they receive them, professionals are forced to track individuals down, asking them to pay them later. For example, there are a lot of hospital systems that have taken advantage of the MobilePay service from CueSquared. By sending an SMS payment link, it is possible for people to pay their bills with the push of a button.

If you want to learn how to send text messages about bills, there are plenty of options available. A payment reminder e-mail can go a long way toward increasing the percentage of bills that get paid on time. Pay for SMS is becoming more popular, and it is changing the way numerous industry professionals look at this problem. A lot of people believe that people don’t pay their bills because they don’t want to. Even though there are some people who are dodging their bills, this is not the most common reason why bills go unpaid. The most common reason why people don’t pay their bills on time is they simply forget to do so.

Now, it is possible to remind people to pay their bills using a text message. Given that most people have their mobile devices on them at all times, this could be an effective way to get more people to pay their bills on time. With access to the MobilePay service from CueSquared, it is possible for medical providers to remind patients of outstanding bills. This could go a long way toward helping the practice clean up its bottom line.

Payment Reminder Text Message Example

There are a lot of businesses that are using SMS billing for the first time. Remember that text messages are supposed to be casual. Therefore, companies need to make sure they think carefully about how they word a payment reminder message. By using a reminder text message sample, companies can strike the right tone. It might also be helpful to use a payment reminder template. If you are looking for a payment reminder text message example, here is one below:

“Did you forget about an outstanding bill? Click here to view your bill and submit your payment now!”

It is important to keep these messages short, sweet, and to the point. They do not need to be too long, or the recipient is not going to read it. The shorter the message, the better. Do not forget to include a link to view the bill and pay it as well. The easier this process is, the higher the percentage of bills that get paid on time. You may want to take a look at a few other templates that you can customize to meet the needs of your business. A lot of medical systems take advantage of the MobilePay service from CueSquared, making it easier for patients to pay their bills on time.

Billing Text Message

How to take a look at a building text, you might be curious about how to ask for payment politely text message. A billing text message can be customized to meet your needs. When in doubt, remember that shorter is better. Nobody likes to receive a wall of text. If you send a super long message, the recipient is not going to read it. As a result, the bill is not going to get paid.

There are other ways to send a reminder message as well. You may want to remind the customer who you are. After all, they may not have the number saved in the phone. You might also want to use a template that includes the date of the service and what the customer received. If privacy is an issue, you may want to think carefully about how you word this.

If you run a medical system, you may want to use the MobilePay service from CueSquared. This is an easy, flat-rate service that can help you remind patients that they have bills to pay. A lot of medical bills, such as co-pays and deductibles, do not get paid because patients forget about them. With a simple message that includes an SMS payment link, it is possible for hospitals and doctors to increase the percentage of bills that get paid on time.

Payment Reminder SMS To Customer

When you send a payment reminder SMS to customer, think carefully about what you do with a payment request message. You don’t need to be pushy, you don’t need to be angry, and you don’t even need to let the customer know that the payment is late. As soon as the customer sees the message from the SMS billing system, they will probably remember the product or service that they bought.

When you send sample text messages to customers, you may even want to a/b test them. What this means is that you will send one copy of the message to one person and another copy of the message to another person. You want to see which of the two text messages is more effective. Over time, you can track the percentage of responses you get to each text message. You may find that one type of text message more effective than the other one. Then, when you figure out which one is most effective, you can use that for all of your reminders. If you want to customize your text messages to meet your needs, you may want to check out the MobilePay service from CueSquared. This is a popular option among medical professionals.

Short Message for Payment Request

If you send request SMS messages, make sure you use a short message for payment request. You want to sound cordial, friendly, and patient. Even though you want to be firm in asking the recipient to pay the bill, you don’t need to sound pushy. If you take a look at a collection messages example, you will see that a lot of these messages are unhappy, angry, and stressful. Nobody wants to receive a call from a collections team, and it is important to avoid this type of interaction. Otherwise, you are going to alienate your customers, making it less likely they will come back in the future.

This is particularly true in the medical field. Everyone deserves to have adequate healthcare, and a lot of patients are responsible for a greater percentage of their medical expenses than they were in the past. You don’t want the bill to end up going to collections, and you don’t want the bill to end up going to court. This is not a good look for anyone. Sometimes, you can dramatically increase the percentage of bills that get paid on time by sending a reminder message. That is where the MobilePay service from CueSquared can be helpful.

Payment Reminder SMS App

You may even want to use a payment reminder SMS app. There are a lot of companies that use a billing message with a link that directs someone to a mobile application. This is a common practice with an outstanding payment request SMS. Even though there are a lot of people who like using apps on their phones, this is not going to be the best option for everyone. Some people don’t like putting another application on the phone. They already have dozens of them, so they don’t want another one.

Instead, you may be curious about reverse SMS billing. Instead of asking someone to download an application, you may want to include a link that allows them to pay the bill with a single click. The goal is to remove as many barriers between the individual and the payment portal as possible. If someone doesn’t have to remember a bunch of login credentials, there is a greater chance they will pay their bills on time. That is exactly the principle used by the MobilePay service from CueSquared. Through this service, there is no need for someone to download an application. All they have to do is click on the link to view the bill and pay it.

Pending Payment SMS

It is critical for businesses to keep individuals updated on payments that are still in progress. After sending a payment request SMS to client, make sure to send them a receipt after the payment is paid. It might also be helpful to send a pending payment SMS if they respond to the payment reminder SMS. Businesses need to do everything they can to be open, honest, and transparent with their customers. This means providing a receipt after the payment has been received.

By reminding people they have bills to pay, it is possible for businesses to increase the percentage of bills that are paid on time. Even though a lot of unpaid bills go to collections, this can be very expensive. The collections department is going to take a significant percentage of the overall bill. This can add up over time, taking a bite out of the revenue of the business.

Now, Medical Systems have another option available. By taking advantage of the MobilePay service from CueSquared, it is possible for medical professionals to break down barriers, making it easier for patients to pay their bills. With a greater percentage of patients being responsible for their medical expenses, the service will only become more important moving forward.

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