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Mount Sinai Doctors' VP of Rev Cycle: Our Self-Pay Remained Strong During the Pandemic
During the Spring of 2020 at the height of the pandemic in New York City when everything all but shut down and in-person appointments turned to telehealth visits, “payment at the time of service plummeted” for Mount Sinai Doctors, says Richard Nagengast, VP of Revenue Cycle.  “The most remarkable thing though,” Nagengast adds, “has been...

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David Miller: Why I Joined CueSquared
An avid sailor in the San Francisco Bay, David Miller jokes that the most important reason he joined CueSquared was because he knew the two founders, brothers Bill and Peter Dolphin, were also sailors.  “I’ve gotten a chance to sail with Peter on the east coast,” says Miller. “But he’s never had the chance to...

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Remove the Barriers for Patients to Pay Their Bills
In 2000, patient payments accounted for only 5% of total healthcare provider revenue. By 2017, that figure grew to 35% and is expected to continue to increase each year with the further adoption of high-deductible health plans. Why it matters: Efficiently collecting outstanding patient responsibility is no longer nice to have; it’s a need to...

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Consumer Commerce Trends are Killing Healthcare Payments
Patient’s perception of healthcare payments is falling fast! Each year Elavon, the multi-industry payments giant, releases an insightful annual healthcare payments report. The 2020 report highlights a troubling patient sentiment trend hospitals, health systems, and provider groups of all sizes need to address now to prevent further loss of patient revenue. According to the 2019...

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The Case for a Direct MobilePay Solution
Patient responsibility for the cost of medical care is exploding, putting tremendous pressure on health care financial executives from the largest and most sophisticated health systems to the solo practitioners. ... Read more
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The Case for a Direct MobilePay Solution
Patient responsibility for the cost of medical care is exploding, putting tremendous pressure on health care financial executives from the largest and most sophisticated health systems to the solo practitioners. Direct MobilePay is a novel solution to augment the collection efforts to patient self-pay balances and should be a part of the revenue cycle strategy to ensure success in an evolving payer landscape. Direct MobilePay features drive payment performance from the hardest source to collect, patients; ... Read more
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