CueSquared's Medical Billing Technology Makes Patient Payments Easy

Measure patient AR in hours not months thanks to the only text-to-pay platform in the industry. CueSquared's MobilePay removes all the hurdles between sending a patient bill and receiving payment.

Improve Patient Self-Pay
Patients love using CueSquared MobilePay because it is so easy

Making Patients Payments Easy for Innovative Healthcare Systems

Albany Medical Center
Baptist Health
Beth Israel Lahey Health
Main Line Health
Mount Sinai
Evergreen Health
“Patients don't have to go to a portal to pay their bill. You can do it right through a text. It’s a huge patient satisfaction driver for us.”
Philip Boyce
Chief Revenue Officer, Baptist Health
“We’re saving thousands of dollars a week just by not printing statements. It's difficult to quantify the entire impact MobilePay has had on our revenue cycle.”
Drew Smith
Director of Revenue Cycle, Main Street Family Care
“MobilePay holds the record for fastest and easiest rollout in 31 years of working in health IT.”
Ed Peterson
Director of Billing Operations, Mount Sinai Doctors
Superior Patient Payment Experience

Superior Patient Payment Experience

There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and make payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the CueSquared payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months

Measure AR in Hours Not Months

Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

Strengthen the Call Center and Reduce Costs to Collect

Strengthen the Call Center and Reduce Costs to Collect

By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.

Improve Patient Self-Pay

Medical Billing Technology

Many  hospitals today may be looking for ways to increase the percentage of patient-facing bills that actually get paid. While there certainly are some people who simply may not want to pay their medical bills, there are also a significant number of people who do not pay their bills just because the process is too difficult. For instance, many hospitals still have call centers that require patients to call and share their payment information over the phone in order to pay their bills. Some may also have clunky patient portals or holdover rules about personal checks. However, if hospitals could make it easier for patients to pay their bills, then they might have an easier time taking care of their bottom line. 

And this is the complex issue that CueSquared and Direct Mobilepay can help resolve.

When people think about medical technology, they are usually picturing new diagnostic and treatment methods that can be used for certain injuries and medical conditions. While these are important medical advancements, though, medical billing technology is another example – and one that is just as important. Medical billing has a lot of purposes to juggle: it needs to collect payment, list charges accurately, and preserve the security of both personal and payment information from patients. Given this, there have been a number of trends beginning to unfold in medical billing, and many of these have to do with digital payment methods. It is crucial for hospitals to make it as easy as possible for patients to pay their bills. In fact, if hospitals can succeed in making it easier for patients to pay their bills, then they can increase the percentage of bills that actually get paid.

For example, today there are many people who would prefer to pay their bills via text message, even medical bills. This is why there are a lot of hospitals exploring the possibility of options such as an SMS billing system like those that CueSquared offers. For example, Direct Mobilepay from CueSquared makes it possible for patients to pay their medical bills with a single click from a link texted to their personal number. This way, instead of hospitals having to worry about patients either showing up to the hospital with a physical check or having to call a physical call center, or else not pay their bills at all, it is possible for patients to pay their bills online using their cellphones. 

What Is an Encoder?

Medical coding systems often go hand in hand with medical billing systems, but there may still be people who are wondering, “what is an encoder?” When looking at a medical encoders job description, it is clear that this is a position that governs a great deal of billing and coding in the medical field. When someone describes an encoder for medical coding, they are usually discussing a position responsible for transforming a patient’s condition, prescriptions, and medical services into codes that are then sent off to the patient’s insurance company. From this output, insurance companies often determine payments based on the codes that they receive.

As the translator between healthcare providers and insurance companies, then, the medical encoder has a very important position. This is someone who reviews the relevant medical records and appointment notes in order to make sure that patients are billed appropriately for visits and treatment. For example, if a medical coder does not use the right code, then the provider might end up undercharging for the services that patient received, which will end up costing the hospital money. On the other hand, it is also possible that a medical coder may end up accidentally overcharging for certain services, which can lead to serious issues as the patient debates those charges.

This is just one reason why it is important for hospitals to make sure that their medical encoders have been trained properly. These personnel play a significant role in making sure that hospitals get paid, which in turn ensures that they can continue providing such vital services.

Encoders for Medical Coding

When it comes to encoders for medical coding, it is also important to take a look at the impact of coding and billing on both healthcare facilities and patients. The more time that a hospital spends providing services, or the more resources that a patient uses, then the higher the charge for that visit will usually be. In this case, it is tremendously important for a medical coder to make sure they get all of this complex information right. There are a lot of medical encoders who spend a significant amount of time making sure they got the codes exactly correct. However, this also means that there are many situations where medical coding encoder products can be helpful for charge transmission. 

Here, the process of charge transmission is important because this is when the hospital transmits claims with accurate coding through an electronic data interchange. Usually, only clean claims that are free from errors will actually be sent through this channel, but all the same, sometimes errors in charge transmission can still take place. In this case, claims might be denied, costing the hospital more time and money. For this reason, it is important for medical coders to make sure they get this process right the first time around, since otherwise, the hospital may not get paid for the services they provided. 

This is one of the biggest reasons why medical coding is important in the healthcare field. Charge transmission cannot take place if the claim is not accurate. 

Medical Billing and Coding Industry

Clearly, the medical billing and coding industry is tremendously important. Likewise, when looking at medical coding career growth, it is obvious that medical encoders often have a bright future. 

However, there are also people who are looking to learn more about the impact of new technology, particularly automation software, on medical billing and coding. For those who are asking “how are computers used in medical billing and coding,” it’s worth noting that computers are important because they help medical coders take a look at medical records quickly. Computers, or more accurately the software programs they run, can also pick out certain words and phrases that help them decide which code is most appropriate for certain situations. That way, they can generate accurate charges for specific patient visits. 

Fortunately, it is now easier than ever for patients to pay their bills thanks to Direct Mobilepay from CueSquared. With this medical billing solution, patients will receive a text message letting them know that they have an invoice that needs to be paid. From that text message, they can simply click on the link, pay their bills from it, and then go about their day. And because Direct Mobilepay makes it easier for patients to pay their bills, hospitals can get a higher percentage of their invoices actually paid.

Better still, even though this is a system that makes it easier for patients to pay their bills, it does not actually hurt the medical billing and coding industry. Instead, CueSquared actually helps simplify this process, making it easier for hospitals to manage their revenue cycle. Revenue cycle teams that use this product will not have as much manual or clerical work to juggle because Direct Mobilepay and CueSquared will actually automate many of these processes. CueSquared even offers a convenient analytics dashboard that healthcare teams can use so that they can track collections with more ease. 

The entire purpose of CueSquared’s solutions is to make it easier for internal medical billing and coding teams. Plus, bBecause the learning curve for this system is so level, it is relatively easy for hospitals to implement it as a part of their existing systems. 

Medical Coding Software

Hospitals spend a lot of time and money on medical coding, so there are many administrators looking for tools that can make this process easier. That is where medical coding software has become so important. Even though this is not the same as a free encoder for medical coding, encoder software for medical coding can make it easier for professional medical encoders to do their job. 

When taking a look at a list of medical coding encoder software, it is clear that there are many options available. Therefore, hospitals need to conduct due diligence and research in order to find the perfect software to meet their specific mission, needs, and objectives. 

The entire purpose of medical coding software is to improve the workflow of that internal medical team. Simply put, this will be a software program that allows the medical team to summarize a patient’s entire medical history using a simple series of codes. Then they can take these codes, combine them with the actual medical information, and pass this information to the billing team. The billing team will then implement  revenue cycle management activities instead of going back and forth with the medical team. 

As this example makes clear, medical coding software can actually streamline the process, saving both the billing team and the medical team significant amounts of time. At the administrative or managerial level, this is time and resources that can be spent taking care of patients, answering concerns, and growing the healthcare system. 

Future of Medical Coding

In the end, there may be a lot of people who are now curious about the future of medical coding, especially because there is a great deal of new technology for medical billing and coding that is now available. Therefore, some people might also be wondering “what is the future for medical coders?” Or, in other words, is medical coding being phased out?

Luckily, this is not the case: medical coding is not being phased out. In fact, this is a field and skills that remain in very high demand. At the same time, it is also possible for hospitals to take advantage of billing solutions such as Direct Mobilepay in order to reduce the amount of money they spend on the medical billing side of things. In other words, if hospitals have to spend a lot of money just to make sure they get paid, then this is not going to lead to a sustainable revenue management cycle. 

However, there are a number of ways that Direct Mobilepay can reduce costs during medical billing, which include:

  • Hospitals do not have to spend as much money on creating, processing, and mailing out paper statements. But they also don’t have to pay for email-oriented systems either.
  • Hospitals can reduce the support associated with payment collection, since not as many people will be contacting their call center.
  • Hospitals can enjoy seamless integration – or, in other words, automating both payment posting and reconciliation thanks to a performance management system. 
  • Hospitals will not need to rely on collections agencies as much when they are trying to get paid. This can lead to further cost savings on third-party services.  

Despite these changes, though, medical coding is still important, since these codes are being used to figure out how much the hospital should be getting paid. Therefore, medical coders are still required because they transcribe information from the doctor’s visits into clear data, and it is this data that is required to generate the information that medical and billing teams will use. The goal of Direct Mobilepay is to simply make the second part of this process more efficient, which in many ways represents the future of healthcare.

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