Engage patients with Text Messaging

88% of people say text messaging is the number one thing they do on their mobile device. CueSquared MobilePay enables hospital and health systems to collect patient payments via test messages.

Improve Self-Pay Collections
Patients love using CueSquared MobilePay because it is so easy

Making Patients Payments Easy for Innovative Healthcare Systems

Albany Medical Center
Baptist Health
Beth Israel Lahey Health
Main Line Health
Mount Sinai
Evergreen Health
“Patients don't have to go to a portal to pay their bill. You can do it right through a text. It’s a huge patient satisfaction driver for us.”
Philip Boyce
Chief Revenue Officer, Baptist Health
“We’re saving thousands of dollars a week just by not printing statements. It's difficult to quantify the entire impact MobilePay has had on our revenue cycle.”
Drew Smith
Director of Revenue Cycle, Main Street Family Care
“MobilePay holds the record for fastest and easiest rollout in 31 years of working in health IT.”
Ed Peterson
Director of Billing Operations, Mount Sinai Doctors
Superior Patient Payment Experience

Superior Patient Payment Experience

There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and make payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the CueSquared payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months

Measure AR in Hours Not Months

Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

Strengthen the Call Center and Reduce Costs to Collect

Strengthen the Call Center and Reduce Costs to Collect

By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.

Improve Self-Pay Collections

How to Keep Patients Engaged

Are you looking for a way to make it easier to take care of your patients? If so, you need to encourage them to be active participants in their healthcare. You need them to be engaged when they come to your physician practice, hospital, or healthcare system. If patients are not engaged during the visit, they will have a difficult time following your instructions when they go home. For this reason, if you are wondering how to keep patients engaged, you need to focus on patient-centered care. What exactly does this mean?

When we are talking about patient engagement in healthcare, we are talking about breaking down patient barriers. For a long time, the medical community has focused on complete objectivity. Unless you are objective about your patients, you will have a difficult time making objective decisions that are in their best interest. Unfortunately, this can remove humanity from help here. Doctors start treating numbers, pictures, and lab results instead of individual people. Now, there is a push to make sure that patients are actively involved in their overall care. They should make decisions for themselves with the advice of medical professionals.

As a result, there are plenty of patient engagement tools that are being released. For example, a lot of hospital systems make it easy for patients to log into a portal and take a look at their lab results. That way, they can see exactly what the doctor is looking at. This makes it easier for them to make decisions about their overall health care. It is also important to make it easier for patients to pay their bills. Now, patients are responsible for a higher percentage of their bills than they were in the past. Hospitals should make it easier for patients to pay their bills using a text message service, such as the one from CueSquared’s MobilePay option. Sometimes, patients don’t pay their bills because they simply forget to do so. A text message reminder service can make this easier.

How To Get Patients Involved in Their Care

If you are wondering how to get patients involved in their care, you need to work hard to build a patient collaboration model. You need to focus on involving patients in decision making. Let the patients know they will be the ones responsible for making the decisions. Even though you will provide them with helpful information, it is their call. You may even want to focus on involving family in patient care. If your patients see that their family members are invested in what you are doing, they will be more likely to participate as well.

If you are wondering how to engage patients in their care, you need to ask questions along the way. Make sure you pause when you speak. Give the patients an opportunity to ask questions. If you don’t stop speaking, they might think you are in a hurry. Therefore, they might keep their mouths shut to make you happy. This is not the best way to involve patients in their care. It might be helpful to take a look at a few examples of how you can engage patients during the visit.

Patient Engagement Examples

The importance of patient engagement in healthcare cannot be overstated. That is why there are so many medical facilities that are looking for patient engagement solutions. It might also be helpful to take a look at a few patient engagement examples. That way, you can figure out how to get patients to play an active role in their care.

A few examples you may want to follow include:

  • Always assess whether the patient is ready for shared decision-making.
  • Educate patients on all treatment options, including their possible complications and side effects. Ask the patient to respond to you and repeat what you have said.
  • Explain to patients the individual value of each treatment option.
  • Encourage the patient to ask more questions during the visit.
  • Try to break down barriers to patient care. Make it easier for patients to be involved.
  • Emphasize that the patient is the one who will be making the final decisions on all treatment plans.

These are just a few of the strategies you might want to use if you are looking for ways to get your patients to play a more active role in their healthcare. If you can put a few of these strategies to work and your system, you might convince patients to pay closer attention during doctor visits. Then, when they feel like they’ve played an active role in developing their care plans, they will be more likely to follow them.

Strategies for Collaborating with Patients

You might be curious about strategies for collaborating with patients. That is where a collaborative care model can be helpful. By focusing on collaborating with patients during the visit, you keep them involved in their care. A collaborative care model refers to not only collaborating with patients but also other specialty physicians. A lot of patients are frustrated because they feel like their doctors don’t talk to each other. If you are responsible for coordinating care with multiple specialty physicians, you need to keep them in the loop. Make sure everyone understands the ultimate goal. If you don’t keep the other doctors in the loop, you won’t be making decisions together. You might not be working toward the same goal. Make sure every doctor is on the same page.

You might also want to focus on the patient activation model. What this means is that you should assess whether the patient is ready to make decisions about his or her healthcare. Make sure he or she understands how the healthcare system works, how certain treatment options work, the benefits and drawbacks of each option, and what you recommend. If you focus on patient activation, you can make sure they are ready to play an active role in their care.

Improving Patient Activation

If you are interested in improving patient activation, you need to remove barriers to patient education. This is one of the most important patient activation measure (PAM) examples you can implement. It plays a critical role in involving patients in their care plans. If you are looking for the best way to activate patients, you need to talk to your nurses. Nurses spend more time with patients than anyone. Make sure you encourage your nurses to take a few minutes to educate patients about their care.

When you take a look at nurse engagement and patient outcomes, there is a positive correlation. What this means is that when nurses are engaged with their patients, patient outcomes improve. Care is delivered safely, patients make better decisions, and you have an easier time convincing your patients to adhere to your treatment measures.

If you are looking for a way to get patients more involved in their care, start with their nurses. Because patients talk to their nurses more than anyone, they trust their nurses. If you get your nurses on board, you’ll have an easier time convincing your patients to play an active role in their treatment.

Patient Portal Engagement Strategies

You might also want to focus on patient engagement strategies in a digital environment. Today, people use the internet for just about everything. It should come as no surprise that a lot of patients expect to be able to access their health information online as well. Even though there are a lot of patient challenges associated with the digital world, there are plenty of patient engagement tragedies that take place online as well.

For example, you may want to start with patient portal engagement strategies. Does your physician practice or hospital system have a portal they use? If not, you may want to create one. This is a central location where patients can take a look at all the information related to their care. They might take a look at their upcoming appointment, important information related to their prescriptions, and information about bills they have to pay. If you can get your patients to start using the portal, they might use the portal to ask questions of their doctors. You might even want to use this portal to make it easier for patients to pay their bills.

Make sure you rely on MobilePay from CueSquared to remind patients about bills they have to pay.

Patient Activation and Patient Engagement

In the end, it is important to get patients more involved in their overall healthcare. If you can make it easier for patients to stay involved in their care, they are more likely to follow your instructions. They will feel like they have been an active participant in the decisions they have made regarding their healthcare. Because they are more invested, they’re more likely to stick to your advice. That is why it is important to focus on nurse engagement strategies if you are wondering how to improve patient engagement in healthcare. Nurses spend a tremendous amount of time with their patients. They need to apply patient engagement ideas to make sure everyone pays attention.

In the end, patient activation and patient engagement are critical. Patient activation is a measure of the patient’s overall knowledge related to the healthcare system and their overall care. The patient engagement in care plan is important because if patients feel like they have a role in crafting the care plan, they are more likely to stick to it. By making sure patients are invested in their healthcare, you might also make it easier for them to pay their bills. Take a closer look at the services from CueSquared, and reduce the percentage of bills you have to send to collections.

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