Don't let patient balances slip through your cracks

The best revenue cycle teams know patients will pay their bills if you just make it easy for them.

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Patients love using CueSquared MobilePay because it is so easy

Making Patients Payments Easy for Innovative Healthcare Systems

Albany Medical Center
Baptist Health
Beth Israel Lahey Health
Main Line Health
Mount Sinai
Evergreen Health
“Patients don't have to go to a portal to pay their bill. You can do it right through a text. It’s a huge patient satisfaction driver for us.”
Philip Boyce
Chief Revenue Officer, Baptist Health
“We’re saving thousands of dollars a week just by not printing statements. It's difficult to quantify the entire impact MobilePay has had on our revenue cycle.”
Drew Smith
Director of Revenue Cycle, Main Street Family Care
“MobilePay holds the record for fastest and easiest rollout in 31 years of working in health IT.”
Ed Peterson
Director of Billing Operations, Mount Sinai Doctors
Superior Patient Payment Experience

Superior Patient Payment Experience

There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and make payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the CueSquared payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months

Measure AR in Hours Not Months

Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

 Strengthen the Call Center and Reduce Costs to Collect

Strengthen the Call Center and Reduce Costs to Collect

By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.

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How to Get More Patients to Pay Medical Bills

Today, there are a lot of medical organizations that are struggling to make ends meet. There are a lot of hospital systems that are not collecting enough money from their patients. As a result, they are having a difficult time paying their bills, which makes it hard to purchase the equipment and hire the staff they need to take care of patients. One of the biggest reasons why medical organizations are struggling is that their patients are not paying their bills. If you are wondering how to get more patients to pay medical bills, it is important to take a look at all tools available to help you.

If you are looking for organizations that help pay medical bills, you need to take advantage of software programs. Today, the overwhelming majority of people have phones in their pockets at all times. That is where CueSquared can help you make sure your patients are paying hospital bills after insurance. Even though there are a lot of patients who are wondering how to negotiate a hospital bill down, your healthcare organization may be able to convince patients to pay their bills by simply reminding them they have an outstanding payment.

The reality is that people are more likely to pay their medical bills if they do not have to jump through a bunch of hoops. Because people are more likely to open a text message than an email, this is how you need to convince your patients to pay their bills. With access to the program from CueSquared, your patients can pay their bills from their phones without ever having to log in with a username or password. By making it easier for your patients to pay their bills, your hospital system can collect more money.

Script for Collecting Money from Patients

Your medical organization probably has a call center that is dedicated to asking patients to pay their bills on time. You might call them nonstop, leave messages, and remind them that they have a build any to pay. A script for collecting money from patients can be useful. When looking at a collection call script, it is important to take a look at mock calls for collection, reviewing a few examples so that you can find collection scripts that work. Even though upfront collections scripts can be helpful, there are a lot of patients who do not answer unknown numbers. Therefore, you might be wondering how you can increase the percentage of patients that pay their bill. What if there was a mobile solution that could make it easier?

MobilePay from CueSquared is a delightful solution that can help patients pay their bills. Because patients commonly open their text messages, they will be reminded that they have a build any today. You can take advantage of this application, helping you reduce your call center volume. This may be able to help you reduce your overhead expenses. If you could take advantage of this mobile device, you might not even need a script. You could do away with the call center, improving your relationship with your patients while also increasing your revenue.

Medical Bill Forgiveness COVID

There are a lot of people who are asking, “can medical bills go to collections during COVID?” It is true that there are a lot of patients who are having trouble paying their bills during the pandemic. Therefore, it is important for you to be compassionate. At the same time, it is possible for these bills to go to collections. As more patients are looking for COVID medical bill relief, you might be looking for help with medical bills due to COVID-19 as well. Even though patients are looking for forgiveness, you still have to pay your bill. Therefore, you do need to make sure you increase your revenue during the pandemic. That way, you have the resources you need to take care of your patients.

Even though you probably have a lot of patients who are calling to request medical bill forgiveness, it is still possible for you to collect payments. For example, Mount Sinai Doctors was actually able to increase patient self-pay during the pandemic by 23 percent with the help of CueSquared. Even though you are always going to have patients who are resistant to paying their bills, it is possible for you to collect more money during the pandemic by simply reminding patients but they have a bill to pay. When you use CueSquared to make this as easy as possible for your patients, you can increase the amount of revenue you collect.

How To Negotiate Medical Bills in Collections

If you are wondering how to negotiate medical bills in collections, it is important to remember that this is only one option you have available. As you review collection scripts calls sample, you need to think carefully about sending bills to collections. Of course, asking the team to help them set up a payment plan is better than collecting nothing, but as soon as you send that bill to collections, you are never going to receive the full amount. For example, the collections team is probably going to charge a commission on the amount of money they collect. Therefore, your organization is still going to take a significant hit.

In some cases, 20 percent of hospital revenue can be tied to outstanding patient balances. Therefore, as you are looking at a medical bill negotiation script or a sample letter to negotiate hospital bill, you need to make sure that you collect as much revenue as possible before you send that bill to collections. You might be wondering how to negotiate emergency room bill, but you need to think twice before you send that bill to collections. If you can use a mobile application that reminds your patients that they have a bill to pay, you may be able to collect the full amount of that bill before you send it to collections.

Hospital Bill Forgiveness Sample Letter

As you think about sending a hospital bill forgiveness sample letter, you may be wondering went to send a sample letter to negotiate medical bill. There are certainly times where it is a good idea to forgive hospital bills; however, if you make this commonplace, you are going to have a difficult time generating enough revenue to make ends meet. It can be extremely expensive to chase down medical bills. Therefore, you may think it is better if you can reduce your overhead expenses by simply forgiving the bills that are not paid.

Ultimately, it is a much better solution to make it easier for patients to pay their bills. Sometimes, patients are not paying their bills because they cannot figure out how to do so. This is exactly where Cue Squared can help you. The vast majority of people are used to paying their bills digitally. A lot of people shop online, so they are used to using payment information to pay their bills online. As a result, your patients are probably going to be used to CueSquared as well. This is an SMS payment option that does not require anyone to log in and does not ask anyone to download an application.

Medical Bill Collections Laws 2021

When you take a look at medical bill collection laws 2021, you will probably see some differences from medical bill collections laws 2020, as the coronavirus pandemic has had a significant impact on the health care field. It is important for you to be familiar with the rules and regulations surrounding medical bill collections, including the Medical Debt Forgiveness Act.

One of the most important components you need to be familiar with is the No Surprises Act. This has been specifically designed to reduce the complexities related to patient billing. That way, there’s more transparency between medical organizations and consumers. Healthcare organizations are required to treat these outsourced lines of business, such as emergency medicine or labs, as in-network services even if they are out-of-network services. This can have a significant impact on the way medical organizations construct their bills. Therefore, you need to make sure you make it as easy as possible for your patients to pay their bills. If you make this process easier, you can increase transparency, improving your relationships with your patients.

How To Get Medical Bills Forgiven

In the end, there are a lot of organizations and families that are wondering how to get medical bills forgiven. They might even be looking for a letter to hospital to reduce bill. Even though there are situations where it may be appropriate to honor a medical bill debt forgiveness letter, it is much better to make it easier for patients pay their bills. Of course, your healthcare organization is probably looking for a way to reduce overhead expenses. It might not be worth it to spend countless resources trying to chase down patients.

The superior approach is to make it easier for patients to pay their bills. If you take advantage of an SMS payment system, such as the one from CueSquared, you can remove all friction between sending a bill and collecting payment from that bill. There is a significant opportunity for healthcare revenue cycle teams to collect payments for outstanding hospital balances, making it easier for medical systems to provide the care their patients deserve. If you make it easier for patients to pay their bills instead of sending them to collections are writing them off, you will find this will have a significant impact on your bottom line. Take advantage of the system from CueSquared.

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