You need more than SMS alerts for billing software

SMS alerts are helpful, but to get patients to pay their bills you need a direct text-to-pay solution that integrates with your RCM software.

Improve Self-Pay Collections
Patients love using CueSquared MobilePay because it is so easy

Making Patients Payments Easy for Innovative Healthcare Systems

Albany Medical Center
Baptist Health
Beth Israel Lahey Health
Main Line Health
Mount Sinai
Evergreen Health
“Patients don't have to go to a portal to pay their bill. You can do it right through a text. It’s a huge patient satisfaction driver for us.”
Philip Boyce
Chief Revenue Officer, Baptist Health
“We’re saving thousands of dollars a week just by not printing statements. It's difficult to quantify the entire impact MobilePay has had on our revenue cycle.”
Drew Smith
Director of Revenue Cycle, Main Street Family Care
“MobilePay holds the record for fastest and easiest rollout in 31 years of working in health IT.”
Ed Peterson
Director of Billing Operations, Mount Sinai Doctors
Superior Patient Payment Experience

Superior Patient Payment Experience

There is no application to download, no portal to log into, and no paper statement to reference; patients simply and securely receive text statements and make payments through a 1-Touch Payment button. The branded logo signifies the bill is coming from the patient’s healthcare provider, not a third-party company. Additionally, contact information within the CueSquared payment screen leverages existing call center infrastructure instead of replacing it.

Measure AR in Hours Not Months

Measure AR in Hours Not Months

Say goodbye to AR buckets of 30, 60, or 90 days. Because of the intuitive payment experience, revenue cycle teams collect approximately 80% of dollars within 14 days of the first text message, with day one payments accounting for 30% of dollars on average. Patients will quickly pay outstanding balances that are small copays, large bills, and even aging balances of 120 days+ that would typically go to collections from the moment they receive their first text message. All of this can be measured and tracked in our actionable payment dashboard.

Strengthen the Call Center and Reduce Costs to Collect

Strengthen the Call Center and Reduce Costs to Collect

By automating this first touch patient payment channel and reconciling outstanding balances within days, both printed paper statements and call center volume decreases. Additionally, patients with questions on their bills can easily contact the call center to settle bills with a live person or update their insurance information to properly adjudicate claims.

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Billing Software with SMS Alert

The healthcare field has undergone a lot of changes recently, and medical billing and coding have become more complicated than it ever has been in the past. As a result, many healthcare systems are having trouble getting patients to pay their bills. Even though a lot of hospitals have entire teams that track down patients and ask them to pay their bills, this can be costly in terms of time and money. Sometimes, patients simply don’t realize they need to pay a bill. That is where billing software with SMS alert can be helpful. CueSquared can provide doctors’ offices and hospital systems with access to software that allows patients to pay their bills via text messages.

Sadly, there are a lot of health facilities that are struggling to collect all of the payments they are owed. By making it easier for patients to pay their bills, hospitals will have an easier time making ends meet. Even though there are other software programs that provide SMS alerts for medical bills, not all of these programs allow patients to pay their bills through that text message. Now, with access to mobile text alerts from CueSquared, hospitals can increase the percentage of bills that are paid on time. The reality is that the vast majority of consumers prefer to pay their bills digitally. This includes medical bills. Now, with an SMS payment option, patients can pay their bills without having to log in or download a mobile application. In this manner, a billing text message from CueSquared reduces friction during the payment process.

By removing friction from the medical payment process, hospital systems will have an easier time getting patients to pay their bills. That way, they no longer have to hire entire departments to track down patients and hassle them to pay their bills on time.

Bill Payment Text Messages

Hospitals have a number of options that they are trying to get patients to pay their bills. For example, a lot of hospitals have giant teams that track bills, mark when they are paid, and track down patients who are behind on their payments. Unfortunately, this can be a challenging process, as many hospitals have qualms about tracking down patients who need to pay their bills after undergoing serious surgeries or a long hospital stay. Now, using a payment request SMS is the better option for hospitals looking for ways to get patients to pay their bills. When looking at bill payment text messages, it is clear this removes all friction between sending a bill and collecting payment.

When looking at a payment reminder text message example, hospitals need to change their mindset when it comes to the healthcare revenue cycle. Change is hard, and a lot of healthcare facilities are comfortable hiring individuals to track their payments and request patients to pay their bills. Now, it is possible to automate this process using a pending payment SMS, reminding patients there is a bill that is due. If healthcare facilities can take advantage of CueSquared, they can make it easier for patients to pay their bills on time. They no longer have to waste as much time and money trying to locate patients who are behind on their payments.

Pay By Text

When hospital systems are trying to figure out what the best option is, they often get confused by the wide already of options that are available. It is true that there are plenty of even portals that use text messages in the payment process; however, CueSquared is unique. Other payment reminder SMS software programs simply send a text message, reminding patients that they have a bill to pay. Unfortunately, these text message systems did not create an option for patients to pay their bills using a text message. As a result, patients often forget they have a bill to pay. When they have internet access, they have already completely forgotten that they got a text message reminding them to pay a medical bill.

This is where CueSquared is different. When CueSquared sends a request for payment SMS, patients will have the option to pay by text. They do not have to wait until they get home, which is where they forget to pay their bills. There will be a link and a text message that will take patients to a page where they can pay their bills on time. With access to a comprehensive SMS payment provider from CueSquared, it is easier than ever for patients to pay their bills. That is how hospital systems can increase the percentage of bills that are paid on time and in full.

Payment Received SMS

When medical facilities are trying to create a more efficient payment process, it is important to streamline the procedure as much as possible. That way, medical facilities do not have to worry about patients getting frustrated, which is when they stop paying their bills. An efficient workflow for paying a medical bill using an SMS text message should have as few steps as possible. First, patients should receive payment reminders via SMS. There should be a statement on the screen that lets patients know exactly why they are getting billed and how much the bill is for. After this, patients should be able to go to the payment screen relatively easily. Then, this payment screen should accept as many payment options as possible. That way, medical facilities do not have to worry about patients being unable to pay their bills simply because they do not have a payment method they accept.

Once patients are on this screen, they should be able to pay their bills with ease. They should not have to log in, and they should not have to go to a different device. After this, patients need to receive a payment confirmation message. A payment received message to client is important because it lets patients know they have paid their bills on time. This payment received confirmation message is one of the most important steps in the process.

It is important to understand that there are other software programs available; however, if they require patients to download an application or log in to a portal, this is going to create friction during the process. Even if patients receive a payment received SMS, this is not going to be much if they are unable to download the application or if they have to remember a username or password. This simply adds unnecessary steps in the process, which is our patients abandon the process of paying their medical bills. When hospital systems make this process as easy as possible, they increase the number of bills that are paid on time.

SMS Notification Software

When medical facilities are looking for SMS notification software, they need to find an SMS notification system that works on as many devices as possible. This includes SMS notification Android and iOS. With a reliable SMS notification service, medical facilities will have an easier time getting patients to pay their bills.

In order for hospital systems to make sure patients pay their bills on time, they need to find a way to reach them effectively. A lot of people do not own landlines today. Furthermore, many people do not answer phone calls from people they do not know. There are a lot of patients who have filters on their email inboxes that block messages from unknown addresses. Therefore, medical facilities need to use text messaging as the best way to reach their patients. A few important statistics include:

  • Close to 60 percent of all people respond to their text messages within five minutes, while half of consumers respond to text messages within three minutes.
  • Close to 100 percent of people read all of their text messages.
  • Between 80 and 85 percent of all individuals receive an SMS text message from a business in 2020.

Based on these numbers, it is clear that medical facilities need to use text messages if they want to stay in touch with their patients. This is the best way to remind patients that they need to pay their bills. A simple reminder can go a long way toward helping hospital systems increase the percentage of bills that are paid on time.

SMS Alert Service

In the end, it is important for medical facilities to make sure they have a way to remind patients they have bills to pay. Even though a lot of medical facilities have entire departments that are responsible for tracking down patients and asking them to pay their bills, there is a more efficient way to do this. That is where the SMS alert service from CueSquared is helpful. With access to a comprehensive SMS alert system, it is possible to take advantage of a premier SMS alert app that will let patients know they have bills to pay.

Even though CueSquared does provide SMS alerts, it is much more than a free text alert service. The platform also creates a payment channel that makes it easier for patients to pay their bills. That way, after sending out free SMS alerts, patients do not have to worry about locking into a portal or downloading an application to pay their bills. By removing friction from the payment process, simple mobile text alerts free can dramatically increase the percentage of patients that pay their bills.

If hospitals can find ways to increase the revenue they generate while decreasing overhead expenses, they will have an easier time providing the quality care patients deserve. That is why all medical facilities need to rely on CueSquared to remind patients to pay their bills on time.

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