Mobile Payments Made Easy

CueSquared Direct MobilePay™

Simple. Safe. Secure.

Accelerate payments, reduce costs to collect, improve the patient payment experience.

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CueSquared Direct MobilePay™ Advantage

Fast, Secure 1-Touch Payment.

No app to download. No portal to sign into. No passwords to forget.

1Receive Notification: Following a visit, the patient receives a text notification letting them know a payment is due.
2Open the Link: Patient selects the link in the text notification.
31-Touch Payment: Patient immediately receives a notification of payment receipt for their records and payment is posted into provider’s account.
That's it! Payment made!
CueSquared
Analytics Dashboard

Powerful analytics at your fingertips.

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  • Cue2 Analytics provides clear, actionable insight into patient payment behavior
  • Track RCM metrics and payment analytics including time to payment, statements viewed and payments collected
  • Clear snapshot of collections over time, days in AR, and patient demographics

"Our patients have commented how fast and easy it is to make payment. They particularly appreciate the clear presentation of the visit summary and EOB." Taylor Kinecci, MD "

"Making my payment was a breeze. I wish all my doctors were using CueSquared" Margaret M., Patient "

"Paying my bill was really quick, easy and straightforward. As painless as paying a bill can be." Tabatha G., Patient "

Collection of payments should be simple, secure and prompt

Meet your patients where they spend their time – on their mobile phones! CueSquared’s Direct MobilePay™ solution is the answer to payment collection for the 21st century.

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70%payments received within 7 days of notification
50%per payment reduction of collection expenses
45%reduction of patient balances within the first 90 days
30%decrease in the number of paper statements

Accelerate Collections

  • Receive payments within hours of sending first text notification
  • 75 -85% of payments received within 6 days of notification

Increase Payment Rate

  • 10 – 20% increase in payments collected
  • Get paid on low and high balances and outstanding Days in A/R

Decrease Costs to Collect

  • Reduce paper statement production and mailings
  • Reduce support associated with payment collection (phone calls)
  • Seamless integration automates payment posting and reconciliation with PM system
  • Reduce reliance on collections agency

Highest Security

  • HIPAA compliant to protect PHI
  • PCI compliant includes highest level encryption in transit and at rest
  • Fully tokenized processing of credit card and financial information

No-Risk Adoption

  • Augment existing self-pay tools
  • Zero disruption to cashflow or existing payments workflows
  • Minimal to zero staff training required

Easy Implementation

  • No implementation costs
  • Implementation in hours, not weeks or months
  • Not an IT project

RCM Analytics

  • Gain deep insight into patient payment behavior
  • Optimize collections and organization efficiencies
The consumerization of healthcare is a reality

Patient satisfaction with the payment process profoundly affects the patient experience, their overall view of your organization and your success.

Revenue cycle and patient engagement go hand-in-hand; improving the patient experience around paying their bills is an area of tremendous strategic opportunity.

Did You Know?

Patients satisfied with the billing and payment process are:

  • 74% likely to pay in full and on time
  • 90% likely to come back to your organization for service
  • 80% likely to recommend your organization
  • 65% of consumers would consider switching healthcare providers for a better healthcare payment experience
HIPAA Compliant

CueSquared MobilePay is fully HIPAA compliant with end-to-end data encryption, multiple backups, and our strict security policies. We make sure PHI is shared only with the patients themselves. With CueSquared MobilePay you are 100% covered.

Data Security

We use the latest 256-bit data encryption to ensure data security at rest and in transit. We employ a highly secure tokenized payment vehicle replacing sensitive card data with unique identification symbols, ensuring the patient’s card credentials are untraceable. Rest assured, no data is stored on the patient’s phone.

CueSquared’s Direct MobilePay™ solution is the answer to payment collection for the 21st Century.

Ready to get started accelerating payment collection and improving patient engagement?
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Meet the CueSquared Family
William Dolphin
CEO
William Dolphin
CEO
William is an accomplished CEO and senior executive with a history of leading the management and operations of international, publicly traded and private companies spanning a range of industries including biotechnology, pharmaceutical, medical device and information technology.
Peter Dolphin
President
Peter Dolphin
President
Peter has over 30 years of executive sales experience in the medical billing field. He brings a wealth of industry knowledge and experience and is passionate about helping providers and billing companies solve problems with software solutions.
Damian Hagge
CTO
Damian Hagge
CTO
Damian is a CTO, lead software engineer and technical manager with wide range of skills and expertise. He has 18+ years’ experience leading full stack software solutions featuring Mobile, Big Data and Machine Learning in healthcare and financial applications.
Hugh Merryweather
CFO/COO
Hugh Merryweather
CFO/COO
Hugh is not your typical CFO or COO. With a sense of humor and more than 30 years of experience, he has led both finance and operations teams in different industries for diverse growth companies, including Spartan Race, Associated Luxury Hotels, and Advanced Practice Strategies.
Jeb Burrows
Vice President Business Development
Jeb Burrows
Vice President Business Development
Jeb is a healthcare growth executive with 16+ years of sales & marketing leadership, business development and strategy experience in the pharmaceutical and healthcare information technology segments.
Gibran Cotton
VP Revenue Cycle Solutions
Gibran Cotton
VP Revenue Cycle Solutions
Gibran brings over 30 years of progressive experience in sales and operations and is highly regarded as a solutions provider within the healthcare industry. A seasoned executive, Gibran has led numerous complex project initiatives dedicated to improving business process, financial and operational success.
David Miller
VP West Coast Sales
David Miller
VP West Coast Sales
David brings more than 30 years experience in healthcare sales, starting his career with IDX and then helping numerous early stage companies introduce leading edge healthcare solutions. He loves working with thought leaders to simplify and solve complex problems that help improve the patient experience and deliver strong financial returns on investment.
Sherri Compton
DIRECTOR, INFORMATION SECURITY
Sherri Compton
DIRECTOR, INFORMATION SECURITY
Sherri has an extensive background in information security, audit compliance and software quality assurance. Sherri has worked across several industries including banking and finance, healthcare, and software.
James Furbush
Head of Marketing
James Furbush
Head of Marketing
James brings more than ten years of marketing, brand storytelling, and sales enablement experience across industries as diverse as healthcare technology, craft beer, and industrial automation.

Newsroom

Articles
Mount Sinai Doctors' VP of Rev Cycle: Our Self-Pay Remained Strong During the Pandemic
During the Spring of 2020 at the height of the pandemic in New York City when everything all but shut down and in-person appointments turned to telehealth visits, “payment at the time of service plummeted” for Mount Sinai Doctors, says Richard Nagengast, VP of Revenue Cycle.  “The most remarkable thing though,” Nagengast adds, “has been...

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